Legal
Privacy policy
Draft. This page has not yet been reviewed by a lawyer. Bracketed items are still to be filled in.
The short version
- Kadux reads only what the agents you build need to do their jobs, and only from apps you choose to connect.
- Your data is kept in your account and your workspace. Other customers cannot see it.
- We never sell your data, and we do not use it for advertising.
- We do not use data from your connected apps to train AI models.
- You can download everything or delete your account from Settings at any time.
Who we are
Kadux is an app that lets a business describe a recurring job in plain words and have an AI agent, an automation or a crew of agents do it. It is operated by Kadux, LLC, [BUSINESS ADDRESS] ("Kadux", "we", "us"). This policy covers the Kadux app and this website.
What we collect
Information you give us
- Account details: your name, email address, and your business name if you add it.
- What you build with: the jobs you describe, by text or voice, your answers to Kadux's questions, and the instructions, schedules and settings of your agents.
- What you add: documents you put in Knowledge, rows in your tables, forms you create and the entries they receive, and files you upload.
- Support messages: anything you send us when you ask for help.
Information created when you use Kadux
- Run records: what each agent did, when, what it found, what it sent, what it cost, and any error.
- Usage and billing: your plan, credits used, and the subscription and customer references from our payment processor. We never see or store your full card number.
- Basic technical data: sign-in times, device and browser type, and IP address, used to keep accounts secure and to fix problems.
What Kadux reads from the apps you connect
You can connect Kadux to your CRM and the other apps you already use. A connection is a sign-in with that app, made by you, and you choose the account. Kadux then reads and acts only as far as the jobs you set up require.
When you connect your CRM, the agents you build may read the following from the account you choose:
| Data | What it is | Why an agent reads it |
|---|---|---|
| Contacts | Names, email addresses, phone numbers, tags and custom fields of the people in your account. | To know who a lead or customer is, avoid duplicates, add new contacts, and keep their details current. |
| Conversations | Messages between your business and your contacts, such as texts, emails and chat replies. | To answer an enquiry, draft a reply for your approval, follow up when someone goes quiet, or tell you when someone replied. |
| Calendars | Your calendars, available times, and booked appointments. | To book or move an appointment, send a reminder, or tell you what is coming up. |
| Opportunities | Deals in your pipeline, their stage, value and owner. | To keep your pipeline up to date, spot deals that have stalled, and report on what is open. |
The same rule applies to every other app you connect, such as your inbox, calendar, spreadsheets or chat: an agent reads what its job needs, when it runs.
While you are building an agent, Kadux may also look inside a connected app to find what you mean, for example a calendar or a list by its name. This only reads. Changes happen only when an agent you started runs, under the rules you approved.
What agents can change
An agent can only take the actions it was built for, through the connection you made. Anything that would be sent to one of your customers waits for your approval in Needs you, unless you choose to turn that approval off for that agent.
What we never do with connected data
- Sell it, rent it, or give it to data brokers.
- Use it to show you or anyone else advertising.
- Use it to train AI models.
- Use one customer's data to act in another customer's account.
How we use information
- To build and run the agents you ask for, and to show you what they did.
- To bill you correctly and show you what each run cost.
- To keep Kadux secure, prevent abuse, and fix problems.
- To answer you when you ask for help.
- To tell you about changes to the service or to this policy.
How it is stored and protected
- Separated by account and workspace. Each workspace is isolated in our database. Teammates see only what their role allows, and each workspace has its own connections.
- Connection sign-ins are encrypted. Kadux never sees the password to an app you connect. The access that a connection grants is stored encrypted, and is deleted when you disconnect.
- Website logins stay yours. If an agent needs a website you log in to, you sign in yourself. Kadux keeps only that site's login cookies, encrypted, for your account alone.
- Where it is stored. Your data is stored with our hosting providers in [DATA REGION, for example the United States].
- Who can see it. Our staff do not look at your data, except when you ask us to for support, to investigate abuse or a security problem, or when the law requires it.
No system is perfectly secure. If a breach affects your data, we will tell you and any regulator we are required to tell, without undue delay.
Service providers
We use a small number of providers to run Kadux. Each processes data only to provide its service to us, under a contract.
- Hosting and database: Supabase and Vercel.
- AI models: Anthropic. Content an agent works on is sent to the model to produce a response.
- App connections: Composio, which holds the sign-ins for many of the apps you connect.
- Browser sessions: Cloudflare, when an agent visits a website for you.
- Images, video and voice: Runway and ElevenLabs, only when you or an agent makes media.
- Payments: Stripe.
We may also share information if the law requires it, to protect people from harm, or as part of a sale or merger of our business, in which case this policy continues to apply.
How long we keep it
We keep your data while your account is open. Connection access is deleted when you disconnect an app. When you delete your account, we delete your data within 30 days. We keep billing records for as long as the law requires, with your name and details removed from them.
How to export or delete your data
- Download everything. In the app, go to Settings, then Your data, and tap Download my data. You get one file with your agents, runs, tables, forms and other records. Connection secrets are left out on purpose.
- Disconnect one app. On Connections, tap the app and choose Disconnect. You can also remove Kadux's access inside that app's own settings.
- Delete your account. In Settings, choose Delete account, type the confirmation phrase and sign in again. Kadux stops every agent, removes your connections, and deletes your agents, data and media.
- Or ask us. Email support@kadux.io and we will do it for you.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Email support@kadux.io and we will respond within 30 days. Depending on where you live, laws such as the California Consumer Privacy Act or the GDPR may give you more rights, including the right to complain to a data protection authority. We will not treat you differently for using them.
Your customers' data
When you connect your CRM or inbox, Kadux handles information about your own customers on your behalf. You decide what is connected and what agents do with it, and you are responsible for having the right to share it with us. We use it only to provide Kadux to you.
Children
Kadux is a business product and is not meant for anyone under 18. We do not knowingly collect data from children.
Changes to this policy
If we change this policy in a meaningful way, we will update the date above and tell you in the app or by email before the change takes effect.
Contact
Kadux, LLC, [BUSINESS ADDRESS]. Email support@kadux.io.